Consumer protection measures for umrah package travellers in Malaysia

Norhasliza, Ghapa (2020) Consumer protection measures for umrah package travellers in Malaysia. PalArch's Journal of Archeology of Egypt/Egyptology, 17 (4). pp. 275-289. ISSN 1567-214X

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Abstract

As one of the major contributors to the Malaysian tourism industry, Umrah package travel has been recognised. For their particular intent, Muslims in Malaysia travel by package to Mecca and Medina for their specific purpose: to perform religious duty (Umrah) to fulfill the unity of spirit, heart and soul. Recently, due to many issues including non-performance contract, poor service, cancelled trip as well as fraudulent cases, the number of complaints submitted by the Umrah package travelers increased tremendously. Due to that problem, Umrah package travelers may suffer financial, emotional and spiritual loss. In order to protect the interests of Umrah package travelers in Malaysia, it is therefore necessary to have a robust legal framework. This study is therefore intended to investigate how the Malaysian legal system safeguards the rights and interests of Umrah package travelers in Malaysia, in particular through laws and regulations. The results of the above analysis will define the adequacy of the existing legal framework and the mechanism that we still in need of protecting the welfare of Umrah package travellers.

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