Mediating role of knowledge management effectiveness on HRM practices and organisation performance relationship

Wan Norhayate, Wan Daud and Rania, Jamal Altarwneh and Laith Rajalah, Al-Shamaileh (2019) Mediating role of knowledge management effectiveness on HRM practices and organisation performance relationship. Trends in Social Sciences, 1 (1). pp. 42-56. ISSN e-ISSN: 2637-0735

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Abstract

In this paper, the effects of ability-enhancing human resource management practices (staffing, training), motivation-enhancing human resource management practices (compensation, performance appraisal) and opportunity to perform-enhancing human resource management practices (involvement, communication) were examined along with knowledge management effectiveness (knowledge infrastructure capability, knowledge process capability) on organisation performance of Jordanian banks. The construct of organisational performance is measured by combination of turnover intention, service quality and financial performance. The study employed convenience sampling to which 105 questionnaires distributed. This paper contributes to unlock the "black box" problem of the little understanding of HRM-organisation performance relationship through the mediating role of knowledge management effectiveness on HRM-organisation performance relationship with the insights of ability motivation opportunity (AMO) and resource-based view (RBV) theory. The findings show the significant impact of ability, motivation, opportunity-enhancing human resource management practices and knowledge management effectiveness on organisation performance in the Jordanian banks. This paper concludes with the recommendations for the banks to strengthen the relationship between their HRM, knowledge management effectiveness and their performance.

Item Type: Article
Uncontrolled Keywords: Ability-enhancing HRM practices, knowledge management effectiveness, knowledge infrastructure capability, opportunity- enhancing HRM practices, organisation performance.
Subjects: H Social Sciences > HF Commerce
Divisions: Faculty of Business and Management
Depositing User: Fatin Safura
Date Deposited: 21 Mar 2022 02:35
Last Modified: 22 May 2022 02:34
URI: http://eprints.unisza.edu.my/id/eprint/6462

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