An Empirical Review of the Relationship between Strategic Quality Management and Organisational Performance

Noor Aina Amirah, Mohd Noor and Mus’ab Mousa, Mahmoud Salah (2018) An Empirical Review of the Relationship between Strategic Quality Management and Organisational Performance. Saudi Journal of Business and Management Studies (SJBMS), 3 (6). pp. 663-669. ISSN 2415-6663

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Abstract

In the past 15 years, awareness concerning natural changes was evidently expanding among population and industries. International agencies and national governments have expanded their endeavors concerning natural resources depletion, ozone depletion, gas emissions and waste reduction. Therefore, the main purpose of this paper is to examine the existing literature on the relationship between just-in-time (JIT), total productive maintenance (TPM), total quality management (TQM) and organisational performance. In total, 20 articles were empirically reviewed, all published in peer-reviewed journals between 2014 and 2018. The articles are analysed in terms of several general variables such as type of research and theoretical viewpoint, and the perspective taken on organisational criteria. The empirical reviewed indicated that JIT, TPM and TQM, maintained by human resource practices, have a significant prospective to develop the organisational performance. However, a simultaneous implementation of JIT, TPM and TQM does not certainly lead to greater performance. As prospective purpose for this, human resources are viewed as restrictive factor both improvement programs draw on. Therefore, this limited resource is acknowledged as vital element with respect to organisational performance when implementing JIT, TPM and TQM concurrently.

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