Trustworthiness and Mobile banking Utilizations

Mohd. Hudzari, Haji Razali and Mohamad Noorman, Masrek and Normah, Omar (2013) Trustworthiness and Mobile banking Utilizations. Wulfenia Journal, 20 (1). pp. 139-150. ISSN 1561-882X

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The main objective of this study is to investigate the relationship of between trustworthiness and mobile banking utilizations. Using a survey research methodology with questionnaire as the research instrument, data were collected from 312 mobile banking users in Malaysia. The results of the analysis showed that all the three components of trustworthiness namely, ability, integrity and benevolence were found to be positively related to mobile banking utilizations. The findings of this study will further enrich our understating on the topic of trust in the context of developing country such as Malaysia.

Item Type: Article
Uncontrolled Keywords: Mobile banking usage, Satisfaction, Loyalty, Malaysia
Subjects: H Social Sciences > HG Finance
Divisions: Faculty of Bio-resources & Food Industry
Depositing User: Syahmi Manaf
Date Deposited: 13 Sep 2022 05:42
Last Modified: 13 Sep 2022 05:42

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