The impact of leader-member exchange on organizational citizenship behavior readiness among local government employees in Southern region of Malaysia

Rashidah, Mohamad Ibrahim (2016) The impact of leader-member exchange on organizational citizenship behavior readiness among local government employees in Southern region of Malaysia. In: INTERNATIONAL SOCIAL SCIENCES AND TOURISM RESEARCH CONFERENCE, 20-22 Apr 2016, Terengganu.

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Abstract

Local Government being the third-tier in Malaysian government has been identified as one of the government agencies mandated to drive economic growth and development of a district and its residents. Being one of the mam service providers for the public, local governments have been plagued with public complaints as the issues of inefficiency of service quality and delivery has yet to meet the expectations of the public. Statistics from Public Complaint Bureau (PCB) showed high number of complaints have been addressed by the public towards local governments· operational issues. Thus. in responding to PCB statistics and lack in-depth research on local government, the objective of this study is to investigate the relationship between Leader-Member Exchange (LMX) and employees· readiness in exhibiting Organizational Citizenship Behaviors (OCB).Data from 222 employees working in seven local government agencies in Southern region of Malaysia were collected through a structured questionnaire. Disproportioned stratified sampling procedure was used in determining the sample population and multiple regression analysis was employed in answering the hypotheses. Three distinct factors for LMX emerged after factor analysis and renamed as LMX-Affect Respect. LMX-Loyalty and LMX-Contribution. Multiple regression analysis showed that LMX-Affect Respect and LMX-Contribution have positive significant impact towards OCB while LMX-Loyalty was found to be insignificant with a moderate 54% of variance m OCB has been explained. This study has managed to close the gap of empirical research and has supported social exchange theory that quality LMX relationship has the ability to invoke OCB readiness. Due to local governments frequent interactions with the public. enhancement in dyadic relationship between leaders and subordinates can minimize the level of public complaints and can gear up the local government towards improvement of the much needed operational efficiency.

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