A descriptive analysis on leader-member exchange and its impact on organizational citizenship behaviour readiness on local government employees in southern region of malaysia

Rashidah, Mohamad Ibrahim and Mazuri, Abd Ghani and Noorul Hafizah, Hashim and Wan Abd Aziz, Wan Mohd Amin and Munir, Salleh (2015) A descriptive analysis on leader-member exchange and its impact on organizational citizenship behaviour readiness on local government employees in southern region of malaysia. In: Unisza Research Conference, 14-16 April 2015, UNISZA.

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Abstract

Local Government being the third-tier in Malaysian government has been identified as one of the government agencies mandated to drive economic growth and development of a district and its residents. Being one of the main service providers for the public, local governments have been plagued with public complaints as the issues of inefficiency of service quality and delivery has yet to meet the expectations of the public. Statistics from Public Complaint Bureau (PCB) showed that high number of complaints have been addressed by the public towards local governments’ operational issues. Thus, in responding to PCB statistics and lack in-depth research on local government, the objectives of this study are (i) to analyse on the items comprising leader-member exchange (LMX) scale and (ii) to investigate the relationship between LMX and employees’ readiness in exhibiting organizational citizenship behaviors (OCB). Data from 222 respondents working in Johor, Melaka and Negri Sembilan were collected through a structured questionnaire using disproportioned stratified sampling procedure. Results indicated that majority of the respondents agreed on statements under LMX dimensions of affect, loyalty, contribution and respect with recorded means of between 3.55 to 4.05. Correlations showed that LMX and its dimensions have positive significant impact towards OCB readiness. In order to accomplish the mandated objectives and to gain public trust and confidence towards local governments’ efficiency and competency, nurturing quality dyadic relationship between leaders and subordinates should be given priority as results have proved to be significant in elevating OCB among local governments’ employees.

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