Relationship between e-commerce service quality, satisfaction, trust, and customer loyalty in the hotel industry in the east coast of peninsular Malaysia

Mutia Sobihah, Abd Halim and Nor Azman, Mat Ali @ Salim and Mahadzirah, Mohamad and Wan Zulqurnain, Wan Ismail (2014) Relationship between e-commerce service quality, satisfaction, trust, and customer loyalty in the hotel industry in the east coast of peninsular Malaysia. In: International Conference on Global Trends in Academic Research (GTAR-June 2-3, 2014), 02-06 Jun 2014, Bali, Indonesia.

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Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce
Divisions: Faculty of Applied Social Sciences
Depositing User: Muhammad Akmal Azhar
Date Deposited: 25 Oct 2020 04:12
Last Modified: 25 Nov 2020 04:21
URI: http://eprints.unisza.edu.my/id/eprint/554

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