The impact of human resources management practices on turnover intention through intrinsic motivation: Evidence from the Jordanian hospitality industry

Rashidah, Mohamad Ibrahim and Jarwan Ayman, Mousa Ali (2020) The impact of human resources management practices on turnover intention through intrinsic motivation: Evidence from the Jordanian hospitality industry. In: 12th International Conference on Tourism, Hospitality and Heritage, 27-29 Feb 2020, Fayoum, Egypt.

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Abstract

In light of the difficult challenges facing the hospitality industry, actual employee turnover becomes an important issue facing the hospitality industry due to its negative impacts on hotels' performance, sustainability, and growth as well as the failure to satisfy customers' needs. Drawing on the social exchange theory, the researcher target a sample of hotel employees in the Jordan Hospitality Industry to and using structural equation model analyses, the current study aims to investigate the antecedents of employee turnover intention and provides some managerial implications to decline employees' intention to quit their workplace. For instance, human resources management practices play a critical role in hotels' success through enhance employees' attitudes and behaviour; lack of research existed to identify deeply the impact of these practices on employee turnover intention. The current paper also aims to reveal the influence of employee intrinsic motivation as a mediator in the relationship between human resources management practices and employee turnover intention.

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