The influence of brand strength, electronic word of mouth and course satisfaction on brand evangelism: an international student perspective

Mazuri, Abd Ghani and Bahyah, Abdul Halim and Naim Al-Firdaus, Nawi (2018) The influence of brand strength, electronic word of mouth and course satisfaction on brand evangelism: an international student perspective. In: The 3rd Chrest International Conference 2018, 04 Apr 2018, UKM.

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Abstract

The increasingly competitive environment being experienced by all sectors has led to brands being increasingly used as a strategic resource to achieve a competitive advantage. This has led to an extensive research on brand building as a possible approach to govern the brand building process within organizations. Many managers today recognize that the ability to succeed in the marketplace requires more than just sales technique. Hence, business and service organizations including higher education institutions seek to achieve a competitive advantage in their dynamic environments by being brand in mind. Undoubtedly, every university needs a brand that can be trusted and that will differentiate it from others. Contemporary organizations like HEIs are also paying careful attention to a relatively smaller, but highly influential, group of consumers called brand evangelists who embrace their brands intensely, actively disseminate brand related experiences to others, attempt to recruit others to experience the brand, and dissuade others from consuming rival brands. University brand is the perception and reputation developed in the minds of the people about the university or institution. Research is however limited in the area of ‘University’ branding, and is virtually less-existent in the area of brand evangelism in a higher education. Therefore, the main objective of this study is to examine the relationship between brand strength, course satisfaction and electronic word of mouth on brand evangelism among international students in the Malaysian higher education sector. The study utilized Structural Equation Modeling statistical technique to test the study hypotheses. A study focused on public and private Higher Education Institutions (HEIs) in East Coast of Peninsular Malaysia. Samples of 376 international students were collected via survey questionnaire. Results shown that all hypotheses were. Lastly, managerial implications, limitations and future recommendations are discussed.

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